We’re here
to help
Most answers are a click away in the docs. When you need a human, email us: real people, real replies.
Email support
support@maketheform.com
Tell us your workspace email and the form’s endpoint key, and paste any error response you saw. That’s usually enough for us to pinpoint it on the first reply.
Email usResponse times
- FreeStandard
- ProPriority email
- AgencyPriority email
Security issues are triaged ahead of everything else, put “security” in the subject.
Before you write in
Documentation
Setup guides, framework snippets, and the three-minute quickstart.
OpenAPI reference
Endpoints, error codes, idempotency, and the wire format.
OpenService status
Live status of the submission endpoint, dashboard, and email delivery.
OpenPricing & plans
Quotas, retention windows, and what each plan includes.
OpenQuick fixes
→My form submits but no email arrives.
The recipient address must be confirmed first (invariant I4). Open the form’s Notifications tab and resend the verification email, then check spam. Submissions are always stored even while delivery is pending.
→I’m getting 429 responses.
That’s rate limiting. 5 submissions per 30 seconds per IP and form by default. It recovers on its own within the window; legitimate traffic rarely hits it.
→Is my public form key a secret?
No. Treat it as an address, not a password. It’s safe in client-side HTML. If it’s ever abused, rotate it from the form’s Settings tab.